Accessibility

River Festival Liverpool 2019 aims to make the festival as accessible to as many people as possible. We understand that every person’s needs are different, and that it is our job to ensure as many people enjoy the event as possible.

Due to the nature of the festival, there will be many activities and events on at the same time and in several locations. We would suggest for those who are looking for less crowds to plan their attendance at less busy times, where practical.

We have included some additional opportunities to assist those with specific additional needs such as disabled people, older users wanting to attend, parents with small children/buggies etc.

ABLE LIVERPOOL CHAT BOT

We are proud to be working with Able AI who have produced an Able Liverpool chat bot for both River festival Liverpool and Bordeaux Wine festival this year to provide an alternative way for you to ask questions regarding disabled access at the events.

TWITTER

On Twitter search for the @AbleLiverpool handle
Follow the @AbleLiverpool Twitter page
Send @AbleLiverpool a direct message saying “Hi” or ask a River Festival Liverpool accessibility related question e.g. “Are there accessible toilets at the River Festival Liverpool?”

FACEBOOK MESSENGE

Search Facebook or Facebook Messenger for ‘Able Liverpool’
Send Able Liverpool a message saying “Hi” or ask a River Festival Liverpool accessibility related question e.g. “Are there accessible toilets at the River Festival Liverpool?”

SKYPE – ABLE LIVERPOOL CHAT BOT INSTRUCTIONS

Click on this link to add the Skype bot to your contacts list – https://join.skype.com/bot/354c3126-c418-492d-8ca4-70eec3c622ee
Send Able Liverpool a message saying “Hi” or ask a River Festival Liverpool accessibility related question e.g. “Are there accessible toilets at the River Festival Liverpool?”

WEB BOT – ABLE LIVERPOOL CHAT BOT

Say “Hi” or ask a River Festival Liverpool accessibility related question e.g. “Are there accessible toilets at the River Festival Liverpool?”

Able Liverpool can answer accessibility questions for the River Festival Liverpool. Say “Hi” or ask a question e.g. “Is there accessible parking at River Festival Liverpool?”.

 

What’s on River Festival Liverpool

See here for information.

Physical locations for the River Festival Liverpool include:

The Pier Head

Royal Albert Dock Liverpool Accessibility information – https://albertdock.com/visitor-information

Royal Albert Dock is accessible both inside the quay and exterior walkways. Guide and hearing dogs are welcome on the Dock site and in venues. Tate Liverpool and the Beatles Story offer wheelchair hire free upon request. Royal Albert Dock has toilet facilities on The Colonnades, which includes an accessible toilet and baby changing facilities. Tate Liverpool, Beatles Story and Merseyside Maritime Museum all have accessible toilets. There are eight accessible car parking bays at Albert Dock. Ramps are available at the Beatles Story & Albert Dock Visitor Information Centre.

Mann Island

Liverpool Cathedral – accessibility information is here.

Accessibility information and facilities for visitors and attendees to the River Festival Liverpool.

Accessible Parking options. Please note there will be no onsite parking. Use Car Parks or Public Transport to make your way to the River Festival. See our Travel Page for full details.

There are lots of different parking facilities around Liverpool for this year’s River Festival.

All Liverpool City Council car parks have allocated spaces for blue badge holders.* See the full list on the Liverpool City Council website

Additional blue badge parking information can also be viewed here . For further information on travel and parking please visit our travel pages.

Q-Park Liverpool One also has accessible parking. Charges are at standard rate here

See here for accessible parking at Q-Park Liverpool One

Parking and Tariffs at Royal Albert Dock

Royal albert Dock Accessible parking – Click here or visit  https://albertdock.com/visitor-information   There are a total of eight accessible car parking bays, with three available in car park A, near to the estate’s main entrance and five in car park B opposite The Beatles Story and next to the Premier Inn hotel.

We advise on the days of the festival that blue badge parking will be very busy, so limited spaces will be available and will be on a first come first served bases.

1 Hour £3.00 (Up to and including 1 Hour) 2 Hours £5.50 3 Hours £7.50

4 Hours £8.50 5 Hours £9.50 6 Hours £10.50 12 Hours £15.50 24 Hours £20.50

Charges apply 7 days a week Including Bank Holidays.

Royal Albert Dock Parking is managed by NCP please click here for further details

*Please Note – Standard charges apply to Blue Badge Holders. Royal Albert Dock is private property and national Blue Badge rules do not apply to blue badge on street parking and only parking that is available in our allocated car park spaces.

Anyone parking on single or double yellow lines with a blue badge displayed will still be ticketed as enforcement officers monitor and manage parking throughout Royal Albert Docks property.

Accessible Toilets

The event is outdoors so places nearby with accessible toilets which may be available to use are:

Royal Albert Dock visitor information here states accessible toilets next to the entrance main entrance.

Mersey Ferry’s terminal building please see here

Accessible toilet inside Merseyrails James Street station click here for further information.

Changing Places – a very important resource for some disabled people who need full accessible changing facilities. To view facilities within the two locations please visit here.

Accessible Radar toilets within Liverpool please visit here< M&S Bank Arena has both a number of accessible toilets and accessible facilities here, they are located on the Waterfront and maybe open to use their facilities.

Service / Assistance Dogs

Service and assistance dogs are welcomed at the event.

Services – Food & Drink

Additional food and drink services are available in the Bordeaux Wine Festival which is on at the same time here or visit https://www.bwfliverpool.com/about/.

You can also find Royal Albert Dock food and drink options here

Some additional information on Waterfront Liverpool visit here

Distances

The main rail station in is Liverpool Lime Street which is a 20 minute walk for an active mobile person to get to the River Festival. For Lime Street see here for information about the station or here . Lime Street connects to all national rail networks.

A nearby rail station is James Street here and this is about 10 minute walk to the main River Festival events on the waterfront. Additionally, for those using James Street station, they have an accessible toilet at street level before you exit or enter the station and lifts to the platforms from street level.

Accessible Taxis are available at both stations if walking distances are challenging – no more than a 5 mins taxi ride.

Liverpool Cathedral

There are events being hosted at the Anglican Cathedral which is situated about a thirty-minute walk from most central Liverpool locations including Lime Street and Central railway stations and our main bus terminals.

Talking about buses, routes 82, 86 stop nearby. And if you like the hop on hop off city tours then you can include our Cathedral on your route.

See here for more information about getting to Liverpool Cathedral, including public transport and parking.

Luke Jerram’s Earth – Gaia

‘Out of this World’ – Helen Sharman OBE, the UK’s first astronaut, see here

Terrain

The event takes place across different terrains. Parts of the route are on cobbled or gravelled areas. The rest of the event utilises city centre pavements and roads. Please check the interactive map

Public Transport and accessibility services

For additional information on accessible public transport in Merseyside please download Merseytravel’s Easy Access Guide to public transport here. For information or advice on your travel arrangements ring us on 0151 330 1000 or visit Merseytravel accessibility services here.

Further accessible travel options

Dial a Ride Mersey travel
Community Bus services – Dial a Ride Mersey travel service for passengers who can’t use standard public transport due to their disability. Please visit here for further details and this is a membership organisation that requires supplied evidence and an application to qualify.

Rail – additional information
For further accessibility of stations across the Mersey travel network please click here
For journeys disabled people may need to take on the Northern or Wirral Lines, call 0800 027 7347 (freephone) or 0151 702 2071 or if you need advice on your travel arrangements ring them on 0151 330 1000. 9am to 5pm Monday to Friday (Textphone available) or 0151 702 2704 at all other times. Alternatively, you can email [email protected]
For journeys starting on the City Line, call 08081 56 16 06 (freephone), 7.45am to 8pm Monday to Friday, 9am to 5pm Saturdays and Sundays. Email [email protected] or textphone 0845 604 5608.
You can view tickets and timetables here http://www.nationalrail.co.uk
National rail assistance – please call your rail company who will advise on their own process for booking mobility assistance or luggage assistance for disabled customers. This can be requested for free by completing an online booking, click here for online accessible rail assistance booking.

Ferry – Accessibility on Mersey Ferries and Ferry Terminals

Ferry vessels>

The main decks are fully accessible and we have wheelchair access to all vessels.
Accessible toilet facilities are available on the main deck of all vessels.
There are colour contrasting steps and handrails on all vessels.

Ferry terminals

All Mersey Ferries terminals are accessible for wheelchair users.
Wheelchairs are available on request.
Please note that the link span bridge, which connects the ferry terminal to the landing stage, can be quite steep, especially at low tide times.  Our staff can provide any assistance or carry you on an electric buggy, on request.
Accessible toilets are available at all ferry terminals and accessibility ferry information is available by visiting Ferry website here.

To learn more about the Mersey Ferries, you can also view or download the following PDF Fact sheet here

Air travel – additional information

Disability and other Special Assistance is offered free of charge, here is an information fact sheet here. For further details on how this is requested or booked please visit https://www.liverpoolairport.com/assisted-travel.

The handy 86A bus service from the airport can drop you off in the city centre.

Accessible taxi are also available and cost around £20 each way from the airport to the Festival and trains are through South Parkway Station close to the airport here.

Mobility Scooter hire Liverpool

Mobility scooters are available in two locations in Liverpool here St John’s Shopping Centre, Tel: 0151 709 5245

We are situated on the ground floor, next to Poundland overlooking the bus stops. Disabled bays are available in St John’s car park.

Opening Times: Tuesday-Saturday 10am-4pm

And in Liverpool ONE, Tel: 0151 707 0877

Situated on Level 3 within the Liverpool ONE car park on Strand Street. Disabled bays are available. For non- car users, access can be gained from the car park entrance opposite the Hilton Hotel, next to the steps

Opening Times: Monday-Friday 10am-6pm, Saturday 9am-6pm, Sunday 11am-5pm

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